Terms & Conditions
New to the Italy vacation rental experience or have questions about reserving a rental with us? Read our Terms and Conditions for an overview of planning your vacation with Italy Perfect.
New to the Italy vacation rental experience or have questions about reserving a rental with us? Read our Terms and Conditions for an overview of planning your vacation with Italy Perfect.
For general information please see the Frequently Asked Questions.
The following terms and conditions constitute the contract between You and the Service Company which permits you to occupy the property for the dates shown in your reservation confirmation.
COST
The cost equals the rental amount, the supplemental fees (accidental damage waiver, extra fees for some properties indicated in Things to Note on property listing, tourist tax) and the payment processing fee.
The rental amount includes:
Hospitality Tax
Hospitality tax is collected, for the most part, locally. The amount varies by region and is paid in cash at check in. The amount can change with little notice from the local Italian government and the prevailing rate is what must be paid. The amount and the collection of the tax is not under the control of Italy Perfect or the property, it is a government requirement and cannot be negotiated or refused. See www.italyperfect.com/tax for our latest information.
Airbnb reservations: the tax is collected within your reservation payment and is handled by Airbnb directly. You do not have to pay in cash on arrival nor deal with any increases.
Utilities
Charging for electricity, gas and butane usage is common because of the high cost of energy in Italy. Some properties include utilities. Meter readings are taken on arrival and departure. The amount of utilities included in the rent is noted in the Things to Note information. If there is usage over the allowance it is best paid to the greeter in cash on checkout, or will be deducted from a cash security deposit if there is one. If not paid at that time, the amount plus a 25% administrative and payment processing fee will be charged to your credit card.
Heating
Italian law regulates heat usage to control national energy consumption. By law, the heat cannot be turned on before November 1 or after March 31, unless an emergency law is passed to address a cold snap. Heat, by law, is limited to 12 hours/day, so if centrally controlled by the building, it can go off in the middle of the day and/or middle of night. The same law prohibits setting the thermostat over 21°C or 70°F. In most properties you can control the thermostat. Please check the 'Things To Note' section of your rental for special conditions and ask us if you need more information.
BOOKING YOUR STAY
Payment
We accept payment in US dollars by MasterCard, Visa and American Express using a secure online payment system. You may also pay by wire transfer.
You will receive a payment reminder email 7 days before the final balance is due. We provide a 5-day grace period for the final payment. Failure to pay the final balance (or monthly payments, in the case of Monthly Stays) by the end of the 5-day grace period is considered a cancellation with no refund due.
Your reservation is not confirmed until you accept the terms and conditions, complete and pass ID verification and your credit card has been charged or your wire payment has been received. Once you have paid the deposit, a contract will exist between You and the local Service Company. The rental contract cannot be assigned to a third party and the property cannot be sublet without written consent of the Service Company.
Making your reservation by telephone, on the website, or by email, means you are deemed to have read and accepted these terms and conditions. When payment has been received, you will receive reservation confirmation, a payment receipt email and access to the guest portal for obtaining your Arrival Document which has the property arrival instructions.
The following payment terms apply to most properties with a few exceptions, see Things To Note Table on property listing for any overriding terms.
Rental period of less than 28 nights
If your arrival date is more than 60 days in advance:
If your arrival date is 60 days or less in advance:
Rental period of 28 nights to less than 3 months
If your arrival date is more than 120 days in advance:
If your arrival date is 120 days or less in advance:
Rental period of 3 months or longer
If your arrival date is more than 120 days in advance:
If your arrival date is 120 days or less in advance:
Price Changes
Prices fluctuate throughout the year. Once your booking is confirmed your rental price is protected and will not be changed. As with airfares, if the price goes up or down we do not pass along the increase or decrease to the guest.
Visa and Passport
It is your responsibility to ensure that all members of your party, including children, have a valid passport and visa (where applicable). In general, passports must be valid for a minimum number of months after your departure date, please check with your embassy. North American travellers' passports must be valid for 6 months from their departure date.
ARRIVAL & DEPARTURE
Check-In and Check-Out
Your paid booking is for access to the property from the check in time on the 'booked from' date to 10:00 am on the 'booked to' date. However, we can sometimes accommodate earlier check-ins and later check-outs. We require that you follow the instructions in the Apartment Arrival Instructions Information document for contacting us, according to the guidelines that apply to your arrival plans. While arrival plans can be subject to unforeseen delays, in order to efficiently schedule greetings as closely as possible to a projected time, we require that you provide us with your complete arrival and departure details as soon as these are finalized. If your arrival information changes please let us know. Please update us with any arrival changes including any last-minute changes.
Housekeeping needs sufficient time to prepare each property. While a property may appear empty on the calendar the morning of the 'booked from' date this does not guarantee access before the check in time. If you would like a guaranteed check-in from as early as 9:00 am we encourage you to book the apartment starting from the night before. That is the only way to guarantee early check-in.
Arrivals after 7:00 pm or 8:00 pm, depending on the property, must be arranged in advance and are subject to a late arrival fee payable directly in cash in the local currency to the greeter on arrival. Please request a price quote for late check-in. If you do not have cash at the time of your greeting, your credit card will automatically be charged for the late fee plus a 25% administrative and payment processing fee the day after your check-in. Generally, the latest arrival time is 10:00 pm, exceptions can be made for certain properties.
The check-out time is 10:00 am. If you need to store your luggage past this time or would like to see if a later check-out time is possible, check with your local contact a day or two before your departure. A property that appears empty on the calendar the evening of the 'booked to' date does not guarantee that a checkout time past 10:00 am is possible. Failure to leave the property past 10:00 am or to exit with the intention of returning to the property by leaving your belongings behind without express permission may incur a supplemental late check-out charge to your credit card. We reserve the right to remove or dispose of luggage or belongings left in the property past 10:00 am. If a guaranteed checkout time past 10:00 am is required, we recommend you book the property the night of your departure.
By Italian law you must provide a copy or details of the photo page of the passports, or national identity card, of all guests (even if they will arrive later) at check-in.
Accidental Damage Waiver (applicable to rental period of less than 28 nights)
To avoid the worry should you accidentally cause damage in the property, we ease your mind by minimizing your costs if this happens. For select properties, guests are required to purchase a non-refundable Accidental Damage Waiver that covers you for accidental damage and/or breakage in the property up to $1,500 USD per stay. The damage waiver amount is included in your reservation confirmation.
The Accidental Damage Waiver covers incidents in the property such as:
The Accidental Damage Waiver does not cover:
The damage waiver does not negate your responsibility to be respectful of owner's property. To avoid erroneous blame, guests must notify their greeter or local contact by email or telephone if anything is amiss as soon as possible during your stay. Unreported damage, or damage that is the result of negligence/intentional acts, is not covered under this plan.
Security Deposit
Most (but not all) properties require a security deposit of €300 to €500 and you allow us to authorize the amount on a credit/debit card prior to check in, which amount will expire after the property has been inspected and telephone bills, if applicable, have been received. The security deposit compliments the damage waiver to cover damage to the property, including but not limited to, utilities, extra cleaning, lost keys, expensive locksmith services and lock replacements due to lost keys or landline phone calls. Some properties require a cash security deposit on arrival. Security deposits will be refunded less charges. Damage charges are not limited to the amount of the security deposit. We will send you a full accounting of any charges.
For some properties your credit card will be authorized, or a cash damage deposit is paid at check in to cover negligent damage, lost keys or incidentals.
Negligent/Intentional Damage and Lost Keys
You are responsible for any malicious damage whether caused by you or a member of your party and shall make your party fully aware of these Terms and Conditions. Instructions specific to the Property will be discussed with you at the time of arrival.
Please keep a close eye on the keys to the property so that you don't lose them! Replacing keys and locks is very expensive, starting at $500 USD and can go as high as thousands of dollars. Many properties have special building keys and complex security locks that must be replaced for insurance purposes when keys are lost.
After you depart, the property will be checked to confirm it was left tidy, that there was no negligent or intentional damage, theft or loss of items such as keys. If all is well, your credit card will not be charged. In the unlikely event of loss, damage or extraordinary cleaning, we will inform you and your card will be charged for the amount to cover the costs not covered by the Accidental Damage Waiver.
Incidents and/or damage caused by the guest or a member of the travel party including but not limited to common areas of the building, such as the lobby, elevator and stairwell is not covered by the Damage Waiver or security deposit (if applicable). Any/all damage caused to the common areas of the building is the responsibility of the guest and the guest will be required to pay for damages, repair bills or replacements required.
In the event of negligent/intentional damage, extraordinary cleaning services or key replacement we reserve the right to charge your credit card. If your reservation was paid by wire transfer you will be required to submit your credit card details (VISA, Mastercard or AMEX) via a secure message board before arrival.
For some apartments your credit card will be authorized at check in to cover negligent damage, lost keys or incidentals.
For monthly stays, please refer to your original quote for security deposit terms.
INSURANCE AND CANCELLATION
Why is travel insurance so important?
In today's changing travel environment, it's important to protect your travel investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. For your convenience, we have partnered with Red Sky Travel Insurance to help protect you and your travel investment against the unexpected.
The Sun Trip Preserver plan by Red Sky Travel Insurance provides cancellation and interruption services as well as emergency assistance and travel services.
The travel insurance is optional but can be easily added to your booking when you make your reservation. Please note: Travel Insurance must be added at the time of booking or before the final payment is due.
To learn more about Sun Trip Preserver or to file a claim, please visit https://www.trippreserver.com/products/sun-trip-preserver/
Helpful Links:
- Sun Trip Preserver - Why Buy?
- Sun Trip Preserver Plan Summary
Important: In the event that you decide not to take out travel insurance, you agree to indemnify us against any charges that might otherwise be covered by your insurance. You further agree that we are not responsible for any costs of cancellation by you.
Cancellation Terms
The cancellation terms are firm; we are not able to make exceptions. We recommend taking out a travel insurance policy to protect your trip.
Rental period less than 28 nights
Cancelling more than 60 days before arrival date:
*Overriding terms for some properties: 30% of the total booking fee (excluding security deposit) is non-refundable upon booking for some large and high-quality properties, including villas.
Rental period of 28 nights or longer
Cancelling more than 120 days before arrival date:
Cancelling 120 days or less prior to arrival date:
*Overriding terms for some properties: 30% of the total booking fee (excluding security deposit) is non-refundable upon booking for some large and high-quality properties, including villas.
Refunds are processed in US Dollars and refunded to your credit card or bank account.
Reservation Modifications/Postponement
The charge for modifying or postponing a reservation more than 60 days before arrival starts at $125 USD. Within 60 days of arrival any date change is considered a cancellation of your original dates which is not refundable and payments cannot be applied to a future reservation.
Reservations of 28+ nights are subject to the 120-day rule per the cancellation policy applicable to longer stays. Any changes or modifications to monthly stays must be requested at least 120 days before arrival and will be subject to the change fee. Changes within 120 days is not refundable and does not qualify for a credit on a future stay.
We Reserve the Right to Cancel or Amend a Booking
We reserve the right to cancel or alter arrangements made for you whether before or during the vacation period provided that such cancellation or alteration is necessary (a) due to circumstances beyond our reasonable control such a major plumbing issue, or other problem that makes the property uninhabitable or (b) to perform or complete essential remedial or refurbishment works. Should this happen, our policy is:
ID Verification
For your safety and trust, we have procedures in place to verify guest identity. As part of the booking process you may be asked to complete ID verification. Failure to complete the verification, or failing the verification, may result in cancellation of your booking. The ID verification is provided by a third party. You can view their full privacy policy here.
YOUR STAY WITH US
Your Responsibilities
The property will be clean when you check-in and you are expected to leave the property in a tidy condition when you depart. This includes disposing of trash and washing the dishes. If the property is not left in acceptable condition, we will inform you and charge your credit card for extraordinary cleaning, if necessary.
For monthly stays, please request a quote for mid-stay cleaning costs.
You agree that you will not use the property for any dangerous, offensive, noisy, illegal or immoral activities or conduct any act that might be a nuisance or annoyance to your neighbors.
You are responsible for any damage whether caused by you or a member of your party and shall make your party fully aware of these Terms and Conditions. Instructions specific to the Property will be discussed with you at the time of arrival.
Parental Responsibility of Children
It is your responsibility to supervise children in your travel party, ensuring that they do not cause any damage and respect the noise restrictions/conventions for quiet in the building. These are old buildings and noise can reverberate. Do not allow children to play loud games in the property or yell, especially at night or early in the morning, or play in the stairwell or elevator. Parents are responsible for supervising children on balconies, terraces, near swimming pools and elevators at all times. Please note, safety standards vary from country-to-country. The primary guest must be at least 21 years old with passport proof provided at check in. If requesting to rent on behalf of a family member or friend who is under the age of 21, please check with us in advance to see if an exception can be made, in which case a cash deposit or upfront payment of a damage deposit will be required and special instructions will be provided to ensure the guests comply with all rules, including maximum number of people allowed in the apartment, noise, tidiness and trash rules.
Age Restrictions
Some of the properties are not appropriate for children and have strict age restrictions as stated in the property description. If a member of your travel party is under the stated age limit you may be refused access to the property with no refund due or a requirement for an additional payment of rent and supplemental security deposit. The primary guest must be at least 21 years old with passport proof provided at check in. If requesting to rent on behalf of a family member or friend who is under the age of 21, please check with us in advance to see if an exception can be made, in which case a cash deposit or upfront payment of a damage deposit will be required and special instructions will be provided to ensure the guests comply with all rules, including maximum number of people allowed in the apartment, noise, tidiness and trash rules.
Wi-Fi
Wi-Fi is included. The login and password are provided during your greeting. We do not provide technical support and while we can try to help troubleshoot any connection problems by telephone, we are not responsible for making your devices connect to or work with the network. If you require technical support for your cell phone or any other mobile device, you must contact your service provider or device manufacturer directly and at your own expense. We cannot be held responsible for the reliability of the internet service provider.
Equipment & Utility Service Issues
Please alert the local contact of any problems in your rental as soon as it is identified and every effort will be made to rectify the problem as quickly as possible. If you do not inform us of a problem during your stay, it cannot be resolved for you.
Properties cannot be held responsible for breakdowns of mechanical equipment in common areas of the building or failure of public utilities and internet service providers; we will do our best to resolve problems within the property itself.
Elevators: Elevator maintenance and operation fall under building management, and as such, is outside of our direct control. In the event of an elevator outage, guests might need to use the stairs. For this reason, it's advisable to inquire about the floor and access routes in advance, particularly if mobility is a concern. While we understand the inconvenience an elevator outage may cause, issues related to elevator operation are not under our responsibility and, therefore, an elevator outage/issue does not constitute grounds for cancellation, compensation, or a refund of your reservation.
Plumbing: While one should never flush any items down any toilet besides toilet paper, special attention should be given to motorized toilets. Your greeter and signage will point motorized toilets out to you when applicable. You will be shown that it is in proper working order and should there be any damage incurred during your stay, you will be charged for a replacement motor which can cost over $1500 USD.
Building and Neighboring Apartment Construction Work
Repairs to the common areas of buildings and neighboring apartments can occur and are unpredictable. There is no requirement for notification of residents or neighbors of construction or repair work whether it occurs in common areas of the building (stairwells, lobbies, hallways, and roofs), in other apartments/properties on the premises, to the exterior of the building or construction work on or in neighboring buildings, such as scaffolding being erected with no notice. It is the same for street work such as plumbing line repairs or street repaving for which we might not receive any advance notice. If we receive prior notice, we will inform guests.
Your acceptance of the rental terms indicates that you understand and accept that changing apartments is not possible if notice is received within the non-refundable period of your reservation. Building work, neighboring apartment work and street work are outside of our control; we cannot cancel your reservation for a refund, a reimbursement, or offer an alternative property. Requests for cancellation for these factors outside of our control are non-refundable.
Right of Entry
Authorized maintenance contractors and service staff reserve the right to enter the property for reasonable cause. This includes the need to undertake unforeseen and last-minute repairs.
Number of People in the Party
The number of people sleeping in the property must not exceed the maximum number of guests stated in your reservation, including children and infants. If the number increases you must advise us in advance of your arrival and pay the appropriate surcharge for the tourist tax, if applicable. If your travel party includes infants or toddlers it must be stated at time of reserving. We are contractually bound to adhere to the occupation limits as set by property owners and/or in compliance with the legal limits imposed by local authorities. Over occupancy can result in your being required to leave the property immediately with no refund.
Should you wish to entertain while staying in your vacation rental, please ask us for details of the maximum number of visitors. Should your number of people exceed this limit we would be pleased to recommend alternative venues. Parties, celebrations and hosted events are not permitted in the property without prior permission of the property manager
No Smoking, No pets
Most of the properties are pet free and non-smoking, including no smoking on balconies, terrace and gardens however please ask us before reserving for more information for about property-specifics.
Special Assistance
Sometimes your greeter may be able to help you with contacting and working with authorities, airlines for lost luggage or for medical help, booking restaurants or taxis, or arranging for special items other than what is provided in the property such as certain cookware items, special linens or bedding, cleaning products, storage items. You are welcome to ask them for assistance and they will let you know if they can help you; not all have the knowledge, time or personality for this. They are hourly workers, so if they do take time to help you, you should compensate them for their time, please request a price quote before assuming that extra assistance, beyond the greeting or any property-related matters, is free of charge.
Personal Liability, Security and Valuables
The greeter will explain how to dead-bolt your front door, and lock windows when you arrive. It is your responsibility to ensure proper precautions are taken against theft and burglary including dead-bolting the door and latching all windows (or correctly latching the shutters) whenever you are out. You are liable for any costs associated with a failure to follow these requirements.
If you leave items behind by accident please contact us to arrange to have them returned. You will need to provide a FedEx account number for shipping and are responsible for all other fees and taxes in conjunction. We hold items for 30 days. Any unclaimed items will be disposed of past that time.
Please make sure your personal or traveller's insurance will cover you in the unfortunate event that you injure yourself in the property or if you become ill during your stay.
In the unlikely event of theft or damage to person or personal belongings, fire, terrorist attack, civic unrest or other force majeure event neither we, the Service Company nor the property owner is responsible for direct or indirect harm suffered.
Jurisdiction
In the event of any dispute regarding this Contract, its implementation or the stay at the vacation rental, any litigation must be brought solely in Bermuda and Bermuda law will apply thereto. This contract shall be governed by and construed in accordance with law of the Service Company domicile and will fall within the exclusive jurisdiction of the Service Company domicile courts.
Entire Agreement
The parties agree that this Contract constitutes the entire agreement between them. A facsimile of this Contract or an Attachment thereto is valid as an original copy.
The clauses of this contract shall operate on the basis that the terms and conditions and provisions contained within them shall be severable so as to have effect as separate and distinct rights, provisions and obligations independently of the others. In all cases where any part of these terms and conditions is an unenforceable provision it shall not affect the validity of the remaining portion of these terms and conditions which remain in force.
Limitation of Liability
You agree that Service Company/Owner's liability for all claims, of any kind, arising out of this rental engagement shall be limited to the total fees paid by you on this engagement. In no event shall Service Company/Owner be liable for any special, indirect, punitive, incidental, exemplary or consequential damages, any damage that is not reasonably foreseeable or any damages whatsoever resulting from the cancellation of a reservation.
Nothing in this clause shall be construed as excluding any liability which cannot be excluded or limited under the laws of Bermuda except in so far as it is competently varied or excluded and these conditions shall be read and construed accordingly.
The Service Company does not own or operate any entity which is to or does provide goods or services for your stay, including, for example, arrangements for or ownership or control over houses, properties or other lodging facilities, greeters or property managers, airline, vessel, bus or other transportation companies, local ground operators, visa processing services, providers or organizers of optional excursions, food service or entertainment providers, etc. All such persons and entities are independent contractors. As a result, the Service Company is not liable for any negligent or willful act or failure to act of any such person or entity, or of any third party. Without limitation, the Service Company is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, force majeure, acts of government, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal, terrorist or threatened terrorist activities of any kind, overbooking or downgrading of accommodations, structural or other defective conditions in houses, properties or other lodging facilities (or in any heating, plumbing, electrical or structural problem therein), mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, insects or pests, sanitation problems, food poisoning, epidemics or the threat thereof, disease, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, or for any other cause beyond the direct control of the Service Company. In addition, the Service Company is not responsible for its own negligence.
Vacation Perfect reserve the right to refuse a booking to anyone at their discretion.
Protecting Your Personal Information
Protecting the privacy of our clientele is an obligation that we take seriously. We are committed to protecting all of your personal information.
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